Why not check out our FAQs section to see if your query has already been answered. If you’d like to get in touch, we’re more than happy to help!

Customer support

Phone
01242 808740

Email
customersupport@kingsbridge.co.uk

Opening Times
Our normal opening hours are below, we are not open on bank holidays.

• Monday-Friday: 8:00am – 5:30pm
• Saturday and Sunday: Closed

Head office

Address
9 Miller Court
Tewkesbury
Gloucestershire
GL20 8DN
UK

Contact Us

By submitting this form you consent to the use of your personal information in accordance with our Fair Processing Notice.

Why am I not receiving replies to my emails? 

We aim to get back to all customer queries within one working day. So, if you haven’t received a reply from us within this timeframe then we would suggest you check your spam folder. 

Unfortunately, spam filters may occasionally put legitimate emails into your spam folder (even if we are replying directly to an email you sent us). Here are the things you can try if you find our emails are hitting you spam or junk folder: 

• Mark Emails as ‘Not Spam’
  If you find missing emails in your spam or junk folder you can mark them as ‘not spam’ – depending on your email provider this could be a checkbox on the email or by manually moving them into your inbox.   
• Mark us as a safe sender
  Set up the customersupport@kingsbridge.co.uk email address as a safe sender. Many email providers allow you to do this by saving this email address as a contact. 
• Set up rules
  Set up rules to ensure that any emails from customersupport@kingsbridge.co.uk go straight into your inbox (this should override the spam filters). Many email providers allow you to create your own rules to ensure emails act the way you want them to. 

Each email provider is set up slightly differently, but help guides for all providers are available online, so check with your provider in the first instance if you are struggling with any of these steps.